Frequently Asked Questions
Q: How long will it take me to get my order?
A: Orders are processed within 24-48 hours of receiving them (please note that we are not open on Saturdays or Sundays, so no orders are processed on weekends). We compile all orders from the previous day before 8am MST, so any orders placed after that cutoff will be shipped the next business day. You will receive an e-mail with tracking information when your package has been shipped.
Q: Do you have a catalog I can look at?
A: Yes! You can download a digital catalog here, or if you e-mail us with your address, we will mail you a hard copy.
Q: Do you take purchase orders?
A: Yes! Please fax (1-800-922-6051) or e-mail your purchase order to us and we will get it processed.
Q: Do you have any resources in other languages?
A: At this time, the only non-English language resources we have available on this bookstore are the Spanish Afterwords booklets, Mourner’s Bill of Rights wallet cards, the Helping Yourself Heal When Someone Dies brochure, and the Helping Yourself Heal During the Holiday Season brochure.
If you would like to see a particular resource translated into another language, let us know! We cannot translate everything we get a request for, but until we know it’s needed we can’t get it translated.
Q: I’m having trouble placing my order online. What should I do?
A: First, make sure that the billing address you are using matches your credit card exactly and that your credit card information is correct when you submit it. If that is not the issue, please give us a call at the office at (970) 226-6050. We’re here to help Monday-Friday, 8am-4:30pm MST. We can process your order manually over the phone. If we are out of the office, please leave us a message so that we can get back to you.
Q: Can I order individual quantities of the Helping Series brochures?
A: Yes! These are available for $0.50 each, and we’re happy to help you get them ordered over the phone or e-mail.
Q: Do you ship internationally?
A: Of course! While we do not currently ship to everywhere, we do ship to Australia, Canada, and the United Kingdom.
Q: I purchased The Companioning the Grieving Child Curriculum book, where can I find the corresponding worksheets mentioned in the book?
A: The worksheets can be found here.
Q: I purchased the When Grief is Complicated book, where can I find the corresponding educational supplement mentioned in the book?
A: The educational supplement can be found here.